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An Information Pack was sent to customers on 17th November 2009with instructions on how to access the phone and online systems. A series of Customer Training Workshops were held in both Leeton and Griffith to assist customers who required further help with using the new systems. If you still require assistance call 6962 0200 or drop in to the Griffith or Leeton offices.
EASYWATER is Murrumbidgee Irrigation's new online and telephone water ordering system. It is designed to allow customers to place new irrigation orders, as well as monitor their water account balances at a time convenient to them, rather than just during business hours. The change to EASYWATER from the previous ordering system will allow our valued customers to receive improved customer service and be part of a more interactive process, from order lodgement through the complete delivery cycle to the point where the meter reading is collected and calculated for up-to-date allocation management.
| Through EASYWATER customers are able to: |
 Lodge new irrigation orders |
| Access up-to-date information on current entitlement, available water and orders lodged |
| Communicate with Planners |
How do I access EASYWATER
Phone 1800 822 450 - it's a toll-free number from anywhere in Australia, or
Online - click on the LOGIN link either above or on the Home page.
When ordering over the phone, you may find it useful to fill in the Preparation Sheet, located on page 2 of the Phone User Guide above, before dialling the EASYWATER order line.
Required Notice for Orders
| Premium Delivery Entitlement* water orders must be made at least 48 hours (2 days) in advance. |
| Standard Delivery Entitlement* water orders must be made at least 96 hours (4 days) in advance. |
| * Delivery Entitlement is defined in the new water delivery contracts. In most cases, a High Security Water Entitlement will have Premium Delivery Entitlements and a General Security Water Entitlement will have Standard Delivery Entitlement. |
Crop types
Crop type Code |
Crop Groups |
Crops included |
Irrigation Timing |
01 # |
Citrus |
- |
Throughout the year |
02 # |
Vines |
- |
Throughout the year |
03 # |
Other Fruits |
Apples, Apricots, Cherries, Nuts, Olives, Peaches, Plums / Prunes |
Throughout the year |
04 # |
Plantation |
Woodlot / Trees |
Throughout the year |
05 # |
Vegetables |
Melons, Carrots, Onions, Parsnips, Potatoes, Pumpkin, Squash, Tomatoes |
Throughout the year |
06 # |
Rice |
- |
September - March |
07 # |
Winter Cereals |
Wheat, Barley, Oats, Triticale |
August - November
February - May |
08 # |
Winter Oil Seeds |
Canola, Chickpeas, Faba Beans, Lupins, Safflower |
August – October
February - May |
09 # |
Winter Pastures |
Annual Pastures |
August - October
February - May |
10 # |
Summer Cereals |
Corn / Maize, Millet, Sorghum |
September - April |
11 # |
Summer Oil Seeds |
Soya Beans, Sunflower |
October - March |
12 # |
Summer Pasture |
Clover, Lucerne, Paspalum, Perennial Pasture |
August - April |
13 # |
Other Crops |
Cotton, Nursery, Recreation |
Throughout the year |
14 # |
Stock & Domestic |
Home Garden, Stock Dams |
Throughout the year |
15 # |
Industrial |
Factories, Feedlots, Wineries |
Throughout the year |
16 # |
Town Supplies |
Town Water |
Throughout the year |
24 hour clock conversion
Time |
Midnight |
1am |
2am |
3am |
4am |
5am |
6am |
7am |
8am |
9am |
10am |
11am |
24hr Time |
0000 |
0100 |
0200 |
0300 |
0400 |
0500 |
0600 |
0700 |
0800 |
0900 |
1000 |
1100 |
Time |
Midday |
1pm |
2pm |
3pm |
4pm |
5pm |
6pm |
7pm |
8pm |
9pm |
10pm |
11pm |
24hr
Time |
1200 |
1300 |
1400 |
1500 |
1600 |
1700 |
1800 |
1900 |
2000 |
2100 |
2200 |
2300 |
Who to Contact
| Reason for contact |
Contact point |
Telephone number |
To order water (new order) |
EASYWATER Phone or
EASYWATER Online |
1800 822 450 option 1#
www.mirrigation.com.au |
Help with EASYWATER |
MI Reception |
(02) 6962 0200 |
To cancel or change an Operating Order |
Your Division Operator |
See White Pages under Murrumbidgee Irrigation |
To cancel or change a Pending/Unplanned Order |
EASYWATER Phone or
EASYWATER Online |
1800 822 450 option 3#
speak to a planner
or 1800 822 450 option 4#
leave a message for a planner
/User options/Message Planner
to email planner |
Non-urgent matters |
EASYWATER Phone or EASYWATER Online |
1800 822 450 option 4#
www.mirrigation.com.au |
To request a change of irrigation time |
Your Planner via
EASYWATER Phone |
1800 822 450 option 3# |
To shut down early, due to rain |
Your Division Operator |
See White Pages under Murrumbidgee Irrigation |
To report a delivery problem |
Your Planner via
EASYWATER Phone |
1800 822 450 option 3# |
To report a maintenance problem
(Business hours) |
Maintenance Request
Coordinator |
Griffith: (02) 6962 0276 |
To enquire about an account
(Business hrs: Mon - Fri. 8:30am to 5pm) |
Customer Administration |
Griffith: (02) 6962 0200
Leeton: (02) 6953 0100 |
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