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Our Network Service Plan (NSP) provides details of our anicipated plans for water service infrastructure over a five year period (from 1 July 2012 to 30 June 2017). The NSP includes details of customer service levels, demand for services, operating and capital expenditure and how we intend to recover our costs through prices and finance future capital expenditure.
Link Network Service Plan
As per ACCC's Water Charge (Infrastructure) Rules 2010, independent auditors, Deloitte, have reviewed our Network Service Plan. Copies of the summary and full reports and the letter we sent to all customers about the review are available below.
Link 2012 MI NSP Review Summary
Link 2012 MI NSP Review Full Report
Link 2012 MI NSP Review Letter to Customers
For Network Service Plan enquiries, please contact our Customer Service Team on (02) 6962 0200.
Water Charge (Infrastructure) Rules 2010
Water Charge Rules Explanatory statement
Link ACCC website