MURRUMBIDGEE IRRIGATION PRIVACY STATEMENT
Murrumbidgee Irrigation Ltd ABN 39 084 943 037 (MI) recognises the importance of protecting the privacy of personal information it collects. This Privacy Statement describes MI’s management of personal information.
MI respects rights to privacy under the Privacy Act 1988 (Cth) (Act) and is required to comply with the National Privacy Principles in respect of the collection, use, disclosure and handling of personal information. When used in this Privacy Statement, “personal information” has the meaning given in the Act. In general terms, it is any information that identifies or can be used to identify individuals.
In addition to MI, this Privacy Statement also applies to MI Easytrade Pty Ltd, MI Energy Pty Ltd and any other subsidiary companies of MI.
Collection of personal information
The personal information MI may collect includes, but is not limited to, the following information:
- Name and date of birth;
- Associated company names and details;
- Mailing or street addresses;
- Fax numbers, phone numbers and e-mail addresses;
- Other contact details;
- Position or occupation;
- Business and financial information, including ABNs;
- Landholdings and land use;
- Crops, crop areas, water use, and energy use;
- Records of meetings with individuals;
- Bank account and credit card details;
- Finance and credit information;
- Information about services or products individuals have obtained from MI;
- Details of transactions with MI, including contracts, contract performance, water entitlements and rights of access, water allocations and transformations and terminations of water rights and entitlements;
- Member details and shareholdings;
- Résumé or CV information of applicants for positions with MI;
- Tender information;
- Requests and submissions made by individuals;
- Other information individuals provide to MI;
- Any additional information necessary to fulfil a particular transaction or request; and
- Technical information from its website, including internet browser type, computer operating system and website domains. This information does not personally identify individuals.
If the above information is not provided, then MI may not be able to provide its services or products.
MI primarily collects personal information from the individual, either personally; in forms, surveys, other documents or correspondence; by telephone, mail, email or via its website. In certain circumstances MI may collect personal information from third parties, including but not limited to farm and crop information from stakeholder associations, and governmental farm and property records, maps and infrastructure documentation.
MI is required to collect certain personal information by law including, but not limited to, the following:
- The Enforceable Undertaking dated 13 September 2010 given by MI to the Australian Competition and Consumer Commission under section 163 of the Water Act 2007 (Cth);
- The Water Act 2007 (Cth) and the legislative instruments made under it, including, without limitation, Part 7 of the Water Act 2007 (Cth), which requires disclosure of information to the Bureau of Meteorology;
- The Australian Competition and Consumer Commission’s requests for information under sections 94, 99 and 100A of the Water Act 2007 (Cth) and notices under section 155 of the Competition and Consumer Act 2010 (Cth);
- The Water Management Act 2000 (NSW) and the legislative instruments made under it, including, without limitation, sections 338A and 338B, which requires disclosure of information to the NSW Minister or an authorised officer;
- The Operating Licence which is taken to be granted to MI under the Water Management Act 2000 (NSW), including, without limitation, clause 12, which requires information to be provided to the NSW Minister;
- The “irrigation corporation licence” (which MI refers to as its Water Management Works Licence) granted to MI under the Irrigation Corporations Act 1994 (NSW), including, without limitation, the general condition about reporting to the NSW Government;
- The Combined Water Supply Work Approval and Water Use Approval granted to MI under the Water Management Act 2000 (NSW), including, without limitation, the conditions about reporting to the NSW Government;
- The Environment Protection Licence under the Protection of the Environment Operations Act 1997 (NSW), including, without limitation, the conditions about reporting to the Environment Protection Authority; and
- The Corporations Act 2001 (Cth), including, without limitation, in respect of MI’s register of members.
MI may store some information on an individual’s computer when its website is accessed, in the form of a “cookie” or similar file. This allows MI to tailor a website to better match an individual’s interests and preferences. MI’s “cookies” do not collect personal information. Individuals can configure their systems to block “cookies” or receive warnings if “cookies” are trying to be stored.
Use and disclosure of personal information
MI may use personal information for purposes including, but not limited to, the following:
- To communicate with the individual;
- To provide the individual with information about, or relating to, its services or products, and associated policy, regulation, developments, news and initiatives;
- To provide the individual with access to protected areas of its website;
- To process applications including licence applications, subdivision applications and on-farm works applications;
- To provide services and products and send requested communications;
- For internal administration, management, and quality control, including but not limited to maintenance of farm, property and infrastructure records;
- To conduct transactions and manage its contracts with the individual;
- To determine water supply requirements and develop options for and conduct infrastructure works;
- For billing, account management and payment processing, including conducting credit checks and assessing financing requirements;
- To monitor, account for and reconcile water use, water allocations and balances;
- To conduct research and development of its services and products, and expand the quality and range of its offerings;
- To conduct and participate in policy research and development;
- To market its services and products and communicate new developments or offerings MI believes may be of interest;
- To audit and monitor licence compliance and contract compliance;
- To conduct and process tenders and employment applications;
- To compile and maintain its register of members and shareholdings and registers of water entitlements and rights of access;
- To meet its statutory and licensing record-keeping, reporting and registration requirements;
- To undertake farm assessments and investigations;
- To offer and conduct education and training courses;
- To comply with legal requirements; and
- Any other purpose made known to individuals at the time of collection of their personal information.
MI may disclose personal information as follows:
- To its agents, contractors or third party service providers for the purposes of provision of administrative, computer/software hosting and management, order fulfilment, infrastructure/works, consultancy, billing, financing, credit reporting, printing, mailout or other services and products in connection with the operation of its business. Any such third parties are under duties to MI to use such information only for the purpose for which it is provided and to keep such information confidential;
- To meet its statutory and licensing reporting and registration requirements, including disclosure to the Australian Competition and Consumer Commission, the Bureau of Meteorology, the NSW Minister responsible for administration of the Water Management Act 2000 (NSW), the NSW Environment Protection Authority, and the NSW Government, as described in this Statement above; as required under funding and other contractual arrangements with the Commonwealth and NSW Government or governmental agencies; or in co-operation with Commonwealth and NSW governmental or quasi-governmental departments, entities and authorities;
- To prospective members of the Board in connection with Board elections;
- To potential employers of current or former employees for the purposes of employment verification, including term of employment and position(s) held;
- To law enforcement agencies or relevant third parties, if it suspects that unlawful activity has been, is being, or may be, engaged in, and disclosure is a necessary part of its investigations; and
- Where required or authorised under law.
MI may also provide third parties with aggregated, de-identified information that does not include personal information.
MI will not sell, rent or market personal information to third parties.
Storage and security
MI may hold personal information in either electronic or hard copy form. MI will take reasonable steps to protect personal information from misuse and loss and from unauthorised access, modification or disclosure. Personal information is destroyed or de-identified when no longer needed or required to be kept by law.
Links to other websites
MI’s website may contain links to other websites, and this statement has no application to those websites. MI is not responsible for the privacy practices or the content of those websites.
Access to information
Access to an individual’s personal information held by MI may be requested by the individual at any time by contacting MI. Where MI holds information an individual is entitled to access, MI will endeavour to provide access to the information by suitable means (e.g. by emailing or mailing it, or by inspecting the record). Where there is no entitlement to access information, MI will provide the reasons why. If an individual believes their personal information held by MI is incorrect, incomplete or inaccurate, then the individual may request amendment of it. MI will consider if the information requires amendment. If MI does not agree that there are grounds for amendment then MI will provide the individual with the reasons why, and add a note to the personal information stating that the individual disagrees with it.
MI may change this Privacy Statement from time to time. All changes to this Statement will be posted as an updated version on MI’s website.
Any questions or concerns about this Privacy Statement, or any concerns or complaints regarding MI’s treatment of personal information, should be directed to the Privacy Officer.
Murrumbidgee Irrigation Ltd
Research Station Road
Hanwood NSW 2680
Postal: Locked Bag 6010, Griffith NSW 2680
Phone: 02 6962 0200
Fax: 02 6962 0209
 MI will not collect personal information from its website unless it is provided voluntarily.