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We understand the importance of making and meeting service commitments to customers. Our Customer Charter identifies the level of service you can expect from us across the range of services we provide. We will provide regular updates on our service commitments in our Newsletter and report on them annually in our Annual Report.
Link Customer Service Charter (PDF)
We value your feedback. Your comments on our customer service are welcome and can be made by filling in our on-line feedback form, or visiting one of our offices at Research Station Road Griffith or Dunn Ave Leeton. Our offices are open between the hours of 8:30am and 5:00pm Monday to Friday.