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EASYWATER

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Easywater userEASYWATER is our online and telephone water ordering system. Customers are able to lodge new irrigation orders and communicate with planners. They are also able to access up-to-date information on current entitlement, available water, and current orders lodged. Orders can be lodged 24 hours a day but a minimum order notice of 48 hours (2 days) is required for delivery.

To access EASYWATER, click on the MI-arrow-yellow.gif LOGIN link above or phone 1800 822 450.  If you require assistance using EASYWATER call (02) 6962 0200 or call in to the Griffith or Leeton offices.

User Guides (PDF)

MI-arrow-yellow.gif Easywater Update 3 April 2012 (Minimum notice for Start Orders, Adjusting the flow rate of an operating order)
MI-arrow-yellow.gif Phone User Guide     MI-arrow-yellow.gif Online User Guide     MI-arrow-yellow.gif Fast Track Guide    MI-arrow-yellow.gif Q&A sheet

Crop types

Code    Crop Groups Crops included  Irrigation timing 
01# Citrus  - Throughout the year
02# Vines  - Throughout the year
03# Other fruits Apples, apricots, cherries, nuts, olives, peaches, plums/prunes  Throughout the year
04# Plantation Woodlot/trees Throughout the year
05# Vegetables Melons, carrots, onions, parsnips, potatoes, pumpkin, squash, tomatoes Throughout the year
06# Rice  - Sep  - Mar
07# Winter cereals Wheat, barley, oats, triicale Aug - Nov  /  Feb - May
08# Winter oil seeds Canola, chikpeas, faba beans, lupins, safflower Aug - Oct  /  Feb - May
09# Winter pastures Annual Pastures Aug - Oct  /  Feb - May
10# Summer cereals Corn / maize, millet, sorghum Sep - April
11# Summer oil seeds Soya beans, sunflower Oct - Mar
12# Summer pasture Clover, lucerne, paspalum, perennial pasture Aug - Apr
13# Other crops Nursery, recreation Throughout the year
14# Stock & domestic Home garden, stock dams Throughout the year
15# Industrial Factories, feedlots, wineries Throughout the year
18# Cotton  - Sep - Mar


Who to contact

Reason for contact Contact point Telephone number

ORDERING
To order water (new order) EASYWATER Phone or
EASYWATER Online		 Phone 1800 822 450 - Choose option 1#
Help with EASYWATER MI Reception (02) 6962 0200

CHANGES TO ORDERS
To change an Operating Order (standard*)

 EASYWATER Phone or
EASYWATER Online		 Phone 1800 822 450 - Choose option 3# to speak to a planner, or option 4# to message planner prior to 10am on day before change is required. Locate and view required order and use 'Include Message' option to send message to planner prior to 10am on day before change is required.
To cancel or change a Pending Order (standard*) EASYWATER Phone or
EASYWATER Online		 Phone 1800 822 450 - Choose option 3# to speak to a planner, or option 4# to message planner prior to 10am on day before change is required. Locate and view required order and use 'Include Message' option to send message to planner prior to 10am on day before change is required.
Urgent changes to Operating Order Phone your Division Operator Division Operator contact details
or see White Pages under Murrumbidgee Irrigation
Urgent hanges to Pending Order Phone your Division Operator Division Operator contact details
or see White Pages under Murrumbidgee Irrigation
To shut down early, due to rain (urgent*) Phone your Division Operator Division Operator contact details
or see White Pages under Murrumbidgee Irrigation

OTHER MATTERS
Non-urgent matters Your planner via
EASYWATER Phone or
EASYWATER Online		 Phone 1800 822 450
To report a delivery problem
-6am to 6pm

After Hours 		Phone your Division Operator

Irrigation Services and faults 		Division Operator contact details
or see White Pages under Murrumbidgee Irrigation

Griffith (02) 6962 0262
Leeton: (02) 6953 0146
To report a maintenance problem (Business hours) Maintenance Request Coordinator Griffith: (02) 6962 0276
To enquire about an account
Business hrs: Mon - Fri. 8:30am to 5pm 		Customer Administration Griffith: (02) 6962 0200
Leeton: (02) 6953 0100
   
* Definitions: A standard change is a request lodged prior to 10am on the current day for a change required the following day. An urgent change is a request lodged on the current day for a change required on the current day or a request lodged after 10am on current day for a change required on the following day.

 

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