Make meaningful impact in a values-driven organisation.  

At Murrumbidgee Irrigation, we support our customers, strengthen regional communities and support agricultural success. Our job is simple - to deliver water in the best way possible.     

We have an exciting opportunity for a motivated Customer Services Officer to join our Customer Services team. Based in Griffith, NSW, this permanent full-time role is ideal for someone who is passionate about delivering exceptional customer experiences and building strong, trusted relationships. 

As a Customer Services Officer, you will be the first point of contact for our customers, providing professional, proactive and customer-focused support. You will play a key role in helping customers navigate MI's products and services, managing enquiries and requests, and ensuring every interaction is positive, efficient and solutions focused. 

About the Role

  • Deliver exceptional customer service and build relationships with customers, ensuring every interaction is professional, positive and customer focused.
  • Provide accurate advice and support across MI's products, services, customer accounts, billing and payment enquiries, helping customers make informed decisions.
  • Resolve, coordinate and escalate customer enquiries while proactively supporting customers through account management, payment arrangements and other service requests to achieve positive outcomes.
  • Contribute to continuous improvement initiatives by identifying opportunities to enhance the customer experience, improve service delivery and support greater business efficiency.
  • Maintain accurate customer records and data, ensuring compliance with organisational policies, procedures and customer service standards.
  • Develop and maintain a strong understanding of MI's products, services, pricing and policies to confidently support customers and colleagues.
  • Work collaboratively across the business to achieve team objectives, role model MI's values and contribute to a positive, safety-focused culture. 

What you will bring

  • Demonstrated experience in a customer service and/or administrative role, delivering professional and responsive customer support.
  • Strong communication and interpersonal skills, with the ability to build positive relationships and provide a high level of customer service.
  • High attention to detail and strong organisational skills, with the ability to manage multiple tasks and maintain accurate records.
  • Proficiency in Microsoft Office and business systems, with confidence using technology to support daily operations.
  • Strong problem-solving skills and a proactive, can-do attitude, with a focus on achieving positive customer outcomes.
  • Current Class C Driver Licence.
  • Certificate IV in Business Administration or equivalent qualifications and/or relevant experience in customer service or administration. 

Why join MI?   

We offer:   

  • Competitive remuneration and access to salary packaging options   
  • Career development through mentoring, training and internal mobility   
  • Company benefits including annual skin checks and flu shots, an annual fitness payment, life insurance cover and access to other wellbeing initiatives.  
  • A culture built on Clarity, Connection, Vulnerability and Improvement

 

If you have a passion for Customer Services and are ready to take on the challenge, APPLY NOW!   

 Applications close: once position is filled 

 For any questions, please contact the Team at MI on (02) 6962 0200 or via email at recruitment@mirrigation.com.au

How to apply 

Please complete the online Application for Employment, and attach the following documents:

  • Cover letter addressing your ability to meet the Selection Criteria (listed in the advertisement as Requirements) - please include details and any evidence of relevant work experience and qualifications (at least one paragraph for each dot point)
  • CV / Resume

application for employment

If you require further information, please refer to the FAQ's on the careers page, or contact the Team at MI on (02) 6962 0200 | recruitment@mirrigation.com.au

careers FAQs

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