We are making it easier for you to do business with us. Simply click on any of the services listed below to obtain the relevant form. If you need any services not listed below, all you need to do is call us on 02 6962 0200. Our forms are subject to change without notice.

Prior to submitting any application, you should ensure that you have completed the most current form available in the links below. For costs associated with these forms, see the Schedule of Charges page.

Account Administration Forms

Change of Contact Details

If you are wanting to update or change your contact details only (eg. email address or phone number), please use the digital form below, or download the pdf version here.

Change of contact details


Authority to Act
Add Delegate Authority

If the account owner wanting to add a delegate is an individual, please use the digital form below or download the pdf version here.

Authority to act: Add Delegate (individual)

If the account owner wanting to add a delegate is a company, please use the digital form below, or download the pdf version here.

Authority to act: Add Delegate (company)

Withdraw Delegate Authority

If the account owner wanting to withdraw a delegate is an individual, please use the digital form below or download the pdf version here.

Authority to act: withdraw Delegate (individual)

If the account owner wanting to withdraw a delegate is a company, please use the digital form below, or download the pdf version here.

Authority to act: withdraw Delegate (company)


Customer Refund Form

If you are applying for a refund, please use the digital form below, or download the pdf version here.

Customer refund form


Water and Financial Report

If you are applying for access to the Water and Financial Report, please use the digital form below, or download the pdf version here.

Water & Financial report


Customer Payment Form

If you are making payment by electronic funds transfer (EFT), please use the form below.

Customer payment form


Replacement Certificate

replacement certificate


Single Water Allocation Account - Creation

SWAA - Creation


Single Water Allocation Account - Whole or Part Termination

SWAA - Whole or part termination


Temporary Pumping Permit 2023-24 Season

Temporary pumping permit


Statutory Declaration

statutory Declaration

Asset Change

Locking of Unmetered Supply

Locking of unmetered supply

Contract Change

Check out our fact sheet on Streamlining Ownership Changes


Change of name, address or contact details 

If you are wanting to update or change your name, address or contact details, please use the digital form below, or download the pdf version here.

change of name, address or contact details


Trading