Are you ready to make a difference and bring your ideas to life? 

We are seeking a dynamic and experienced Customer Experience Manager to lead and drive customer-focused change across Murrumbidgee Irrigation. This role is pivotal in enhancing customer satisfaction, improving engagement, and embedding a customer-centric culture. You will balance operational management of customer services with leading enterprise-wide change, fostering collaboration across teams, and leveraging data-driven insights to deliver measurable improvements in the overall customer experience. 

About us

Murrumbidgee Irrigation (MI) is one of Australia’s largest private irrigation companies, serving over 3,000+ landholdings across 378,000+ hectares. Our irrigation and drainage services have helped to create a diverse and highly productive agricultural region known as the Murrumbidgee Irrigation Area (MIA), home to over 50,000 people. We are a dynamic and innovative regional company with approximately 160 employees across two locations in the MIA - Griffith and Leeton.      

Our job is simple - to deliver water in the best way possible.     

About the Role 

  • Planning: Develop and execute innovative strategies to identify opportunities and challenges, manage risk, and align with business priorities. 
  • Service Delivery: Lead and implement a comprehensive customer experience (CX) strategy, oversee CX programs, and track KPIs to measure impact. Provide training and coaching to build internal capability. 
  • Stakeholder Engagement: Build and maintain productive relationships with internal and external stakeholders, gather insights and feedback, and drive continuous improvement efforts. 
  • Leadership: Inspire and enable your team by modelling our values and fostering a positive, inclusive workplace culture. Build a high-performing team, provide regular feedback, and encourage innovative problem-solving.  
  • Customer-Centric Culture: Embed a customer-centric mindset across teams, influence key stakeholders, and drive cultural change.   

About You 

  • Tertiary qualifications in Business, Marketing, or a relevant field. 
  • Demonstrated professional experience in customer experience or service leadership roles. 
  • Proven experience in leading teams to deliver customer-focused change initiatives. 
  • Strong knowledge of customer experience principles, including journey mapping, VoC programs, and satisfaction measurement. 
  • Excellent interpersonal and communication skills, with the ability to engage and influence stakeholders at all levels. 
  • Strong analytical abilities to identify trends, issues, and opportunities for improvement. 
  • Expertise in program and project management, including KPI development and tracking. 
  • Creative thinking and the ability to innovate solutions. 

Why Join Us? 

  • Be part of a values-driven organisation dedicated to regional productivity and customer satisfaction. 
  • Lead transformative initiatives that make a real impact. 
  • Work in a collaborative and supportive environment that values innovation and continuous improvement. 
  • Enjoy opportunities for professional growth and development. 

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    If you are ready to take on a challenging and rewarding role that drives customer-focused change, we want to hear from you! Apply now to join our team and make a difference. 

    For any questions, please contact Ashley Callaghan at MI on (02) 6962 0200 or via email at recruitment@mirrigation.com.au